Our commitment is the complete protection of your information
This privacy policy clearly sets out how your personal information is collected, stored, and used on the 77cv platform.
We handle the personal information you provide while using the 77cv website and services with great care. This Privacy Policy ("Policy") describes what types of information 77cv collects, how it is used, who it may be shared with, and how much control you have over your own data.
This Policy applies to all 77cv services — browsing the website, registering an account, participating in games, and making financial transactions are all covered. Please read this Policy carefully. Continuing to use our platform means you have accepted the terms of this Policy.
What information we collect
Various types of information are collected to operate the 77cv platform. This information comes from two main sources: (a) information you provide to us directly, and (b) information generated automatically through your use of the platform.
Information provided by you
Information you provide when registering an account and using our services includes:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- National ID or passport documents (for identity verification)
- Financial transaction details — information related to bKash, Nagad, Rocket, or bank transfers
- Messages and information you provide when contacting the support team
Automatically collected information
The following information may be collected automatically when you use the 77cv platform:
- IP address and device type
- Browser type and version
- Pages visited, click history, and session duration
- Login time and date
- Game participation and betting history
- Information from cookies and similar tracking technologies
How your information is used
77cv uses collected information only for specific and lawful purposes. We never sell your information to third parties or use it for unauthorised purposes. The main purposes for using your information are described below:
Account management and identity verification
Your information is used to create, manage, and secure your account. Age verification and identity confirmation are an integral part of our responsible gaming policy.
Processing financial transactions
Financial information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. Every transaction is completed through a secure and verified process.
Providing customer support
When our support team helps resolve your issues, they may access information related to your account and transactions. This is essential for providing fast and effective assistance.
Security and fraud prevention
Information is analysed to maintain platform security and to prevent unauthorised access, fraud, or money laundering. This is done in the interest of all users.
Platform improvement and personalised experience
By analysing your game preferences and usage patterns, we work to provide a better experience. This information is used for new features and improvements.
Compliance with legal obligations
Certain information may need to be stored and processed to comply with applicable laws and regulations.
Cookies and tracking technologies
77cv uses cookies and similar technologies to operate the website properly. Cookies are small text files stored on your device that help improve your browsing experience.
Essential cookies
These cookies are necessary for the basic functionality of the website. Without them, maintaining login sessions, security verification, and completing financial transactions would not be possible.
Functional cookies
These cookies help remember your preferences and settings, such as language selection or game preferences. This makes your next visit more convenient.
Analytical cookies
Analytical cookies are used to understand which parts of the website are used most and where improvements are needed. This information is analysed in aggregate and you are not personally identified.
Sharing information with third parties
77cv never sells your personal information for commercial purposes. However, information may be shared with selected third parties in limited circumstances to provide services.
Payment processors
Necessary information is shared with the relevant financial service providers to complete bKash, Nagad, Rocket, and bank transfer transactions. This information is used solely to complete the specific transaction.
Technology and infrastructure partners
We work through agreements with trusted technology partners for server hosting, data storage, and security services. These partners are contractually bound to follow our privacy policy.
Legal authorities
Information may be provided to competent authorities in the case of a court order, lawful investigation, or legal obligation. In such cases, we provide only the minimum information legally required.
Business restructuring
Your information may be transferred in the event of a company merger, acquisition, or asset sale. In such circumstances, the new ownership will be obligated to maintain the same privacy standards.
Data security measures
77cv follows industry-standard technologies and practices to protect your personal information. Our security infrastructure is regularly reviewed and updated.
SSL Encryption
All data exchanged between your browser and our servers is protected by SSL (Secure Sockets Layer) encryption. This ensures that your information in transit cannot be read or altered by anyone.
Secure data storage
Collected information is stored in encrypted databases protected by multiple layers of security to prevent unauthorised access.
Access controls
Only employees who need your information to perform their work can access it. All employees are bound by confidentiality agreements and receive regular security training.
Security monitoring
Our systems are monitored around the clock and automated alerts are in place to detect any unusual activity. In the event of a security breach, we will act quickly and notify affected users.
Data retention period
We retain your personal information for as long as necessary to fulfil the purpose for which it was collected, or until any period required by law has passed.
Information on active accounts
All relevant information is retained while your account is active. This is needed to access your transaction history, resolve disputes, and provide support.
Inactive or closed accounts
Even after your account is closed or becomes inactive, some information may be retained for a defined period. This is necessary to comply with legal obligations, investigate fraud, and resolve future disputes.
Financial transaction records
Transaction records may need to be retained for an extended period due to financial regulations and legal obligations. This information is stored securely in an encrypted state.
Your rights
You have several important rights over your personal information. 77cv is committed to upholding these rights.
Right to access information
You can find out at any time what information we hold about you. You can contact the support team to request a copy of your information.
Right to correct information
If any information we hold about you is incorrect or incomplete, you have the right to have it corrected. Information can be updated through account settings or via support.
Right to delete information
In certain circumstances, you may request the deletion of your personal information. However, we may be required to retain some information due to legal obligations.
Right to object to data processing
You have the right to object to marketing communications or certain types of profiling. Contact the support team to exercise this right.
Right to data portability
You have the right to receive your information in a common, machine-readable format, which can be transferred elsewhere if needed.
Protection of minors
77cv services are for people aged 21 and over only. We do not knowingly collect personal information from minors.
An age verification process is followed at the time of registration. If we become aware that a minor's information is in our system, that information will be immediately deleted and the associated account will be closed.
If you believe a minor is using our platform, please notify us immediately. To learn more about responsible gaming, visit our Responsible Gaming page.
Policy changes and updates
77cv reserves the right to change or update this privacy policy from time to time. This policy may be revised due to service improvements, new legal obligations, or technical changes.
Notice of changes
If significant changes are made to the privacy policy, we will send a notification to your registered email address and/or display a clear notice on the platform.
When changes take effect
The revised policy takes effect from the date it is published on this page. Continuing to use the platform after changes means you have accepted the new policy. If you do not agree to the changes, you may request to close your account.
Previous versions
Previous versions of this policy may be provided upon request. Please contact our support team for this.
International data transfers
Due to the operation of our technical infrastructure, your information may be stored or processed on servers outside Bangladesh. Wherever your information is held, we maintain the protection standards described in this policy.
For international data transfers, we ensure that recipient systems have adequate security measures in place. This includes encryption, access controls, and contractual protections.
Have a question about privacy?
Our support team is available 24/7 to assist with any privacy-related questions. Responses are provided in both Bengali and English.
Contact Support